Shipping by registered post
Orders are generally shipped within 48 hours of the placing of your order, although keep in mind that if you place an order on a Friday, we will not be able to process it until Monday. Processing may also take longer during public holidays when the post office is closed.
All orders are shipped by Registered Post (Thailand Post). Please allow 5 working days for deliveries within Thailand and 14-30 working days for International deliveries.
To check the shipping charges that apply to your order, simply start the process of creating an order, and go through to the checkout. At the checkout, you can select your destination, and the shipping cost will be calculated.
The cost of shipping does not include
- Any custom duties, fees or taxes that may be assessed for international orders.
- Any additional postal charges that may be required for delivery of your product(s) once the parcel arrives in your country. Any costs incurred for the final delivery will be at the expense of the customer and Sop Moei Arts will not cover, nor will we refund any item that cannot be cleared without additional charges being paid.
We will send you a notification once your order has been shipped. This will include a tracking id for your parcel. You can track the progress of your parcel by checking the Thailand Post website, or your country’s postal web-site. If you have not received your parcel within 30 business days from shipment, give your local Post Office a call just to make sure it’s not waiting there for collection.
In some instances there may be delays as the Customs agency within the destination country may choose to withhold individual shipments as a random security/inspection measure. Unfortunately there is nothing that we can do to speed up the process of clearing customs as these are measures which are beyond our control.
The postal system in your country will do their best to ensure that you receive your parcel. If, however, they are unable to deliver your parcel or contact you, they will return your parcel to us. When this happens, we are obliged to pay the return shipping fee. In this event, please be advised that Sop Moei Arts will not accept any responsibility for refunding the item.
Please contact us if you have any further questions or by using the CONTACT US form.